Customer Service

Customer Service2019-05-16T15:33:19+00:00

Physical Address:

1629 E. Street Rd.

Glen Mills, PA 19342

Google / GPS Location

Monday: CLOSED

Tuesday: CLOSED

Wednesday: 7am-1pm

Thursday: 2pm-8pm

Friday: CLOSED

Saturday: CLOSED

Sunday: CLOSED

We accept Visa, Mastercard, American Express, Discover and Diners Club. Although a pre-authorization on your credit card occurs when an order is placed, your card will not be charged until the order has been shipped. If using a debit card most banks will withdraw or hold the funds immediately (Please check with your bank concerning debit card use).

Unlike many companies, we don’t build shipping prices into the price of our malt ingredients and merchandise. We think you’ll find our shipping rates to be very competitive. They are calculated per order based on product weight and delivery location.

Local pickup at the malthouse is also an option. Our general store hours of operation are 7am-1pm Weds and 2pm-8pm Thurs weekly. We are a working farm and kindly ask that customers be considerate of these pickup times. If these times do not work for your schedule, we suggest you consider one of our shipping options instead. In special circumstances, we can accommodate local pickup outside our normal hours of operation by appointment only. Please email [email protected] or call 717-746-6258 for more information.

We guarantee that you will be happy with your order and we will fix it if it is not to your liking. We strive for 100% satisfaction so you’ll do business with us again and again. If there is a problem with ANYTHING, please contact us by phone (717-746-6258) or email ([email protected]) referencing your order number and as much detail as possible. Our customer service team will be happy to assist you.

Any unopened item with proof of purchase can be exchanged or returned within 30 days receipt of your order for a full refund (shipping not included). We reserve the right to deny requests to exchange or return opened items that are unused or unworn, however our customer service team will work with you to find the best resolution possible. We do not accept returns for ANY used or worn product.

Q: Is there a minimum or maximum order number?

A: No, although the quantities available through our online store may be limited depending on the item. Please contact us directly if you would like to purchase an item or a quantity you do not see online. Discounts may also be available for bulk orders.

Q: Do you sell gift cards?

A: We are not set up to process gift card sales through our website, but we can issue and accept credit vouchers by phone or in person. Contact us for additional information.

Q: What is your delivery time?

A: Delivery time depends on multiple factors. Small items that are in stock typically ship same or next day. Shipping cost and an estimated delivery time will be provided to you once your order is confirmed. We can accommodate rush orders, so please contact us if you need faster service. Products may also be delivered in separate shipments to unbundle and expedite individual items in larger orders.

Q: How long until my order is ready for local pickup?

A: Typical lead time is 1-3 days to process online orders for local pickup, but these times can vary based on multiple factors. As such, we kindly ask that customers wait until an email confirmation is received indicating “your order is ready for pickup” before arriving at the malthouse. Our general store hours of operation are 7am-1pm Weds and 2pm-8pm Thurs weekly.

Q: Do you offer milling services?

A: Yes! Small quantities (1.5 – 2 lbs) of stone ground grain and malt flour can be purchased directly from our online store. Larger quantities (>55 lbs) can also be milled on special request. Our friends at Castle Valley Mill regularly stone mill and package Diastatic Barley Malt Flour in larger quantities. For any malt ingredient we offer a coarse crush (0.034″ roller gap), which is good for most brewing applications for a small fee ($10/bag). Please contact us to learn more about our milling services!

Q: Do you retail your malt at homebrew stores?

A: Yes! Currently a limited number of our ingredients are available at Keystone Homebrew Supply in Montgomeryville, PA.